How can I empty my POP inbox so I can receive new emails?
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Click on your current browser for internet access, on the URL link text bar type in www.mx.eastcoast.co.za
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When the Zimbra page has loaded, log in using your email address and password.
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Once logged into your email, you can delete unwanted emails from your Inbox or Sent items.
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After deleting them, go to your Trash or Deleted messages and empty your trash to permanently remove those emails from your account.
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You should now be able to receive new emails.
How do I set up an Out of Office on my Zimbra email account?
When you would like to let your contacts know that you're away from your email within a specific time frame, you can set up an automatic email that is distributed to whomever emails you within that time.
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Open your web browser (Google Chrome, Firefox, Internet Explorer, Safari, etc.). -
In the address bar, type in mx.eastcoast.co.za -
Type your email address and password and click the “Log In” button. If you need assistance retrieving these details, email support@geekms.co.za. -
Once logged in, click on “Preference” tab and “Out of Office”. -
Click on “Send auto-reply message” and then compose your Out of office message. -
Specify the Start and End date & time that the automatic email will be sent and click “Save”. -
You can also set a different message to be received by people who email from within your own domain.
How do I manually archive old emails on Outlook to speed up my application?
Or, in Outlook 2016: Click File > Info > Tools >
Clean Up Old Items.
POP vs IMAP - what's the difference?
POP and IMAP are two different methods to access email, and can be an important decision to make. Here's how.
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When you want to synchronise/mirror-image your account emails and folders with the server and with other devices. -
When the increased disk usage that this configuration will consume on the hosting server is not as much of a concern.
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All email and folders are synchronised and stored on the server and delivered to each device on which your mailbox is set up. -
Folder and file directories will appear the same way each time you setup the same account on a different device. -
You can switch between your email software and the Webmail interface at any time and the same emails should still reflect. -
If the data stored on your computer is corrupted, formatted of if your computer is stolen your emails will still be available on the mail server.
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Your disk usage on the server builds up quickly depending on the volume of emails received/sent. -
You will need to continuously remove unwanted emails to control server disk usage.
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When disk usage on the server needs to be used sparingly. -
When emails can be backed up locally on the device(s) and server backups are not as important. -
When synchronization of folders from the device to the server and with other devices is not a requirement.
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If you want to send and receive your emails through one device, a POP account is suitable. -
As emails are downloaded and usually removed from the server, you don’t risk disk over-usage charges on your hosting account.
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Data loss is almost guaranteed if your computer is stolen or corrupted, as the mail is removed from the server. -
Synchronisation of sent emails is not possible. All emails in the sent folder need to be backed up locally.
How do I set up my POP or IMAP email account?
If you have a POP or IMAP email account with us, these details are essential
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Server address: mx.eastcoast.co.za -
Ensure SSL is selected for Incoming Server only -
Port: 993
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Server address: mx.eastcoast.co.za -
Ensure Outgoing Authentication is selected -
Port: 587
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Setting: Value -
Server address: mx.eastcoast.co.za -
Ensure SSL is selected for Incoming Server only -
Port: 995
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Setting: Value -
Server address: mx.eastcoast.co.za -
Ensure Outgoing Authentication is selected -
Port: 587
How do I set up my email addresses on Outlook?
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Open your Outlook account and click File, then click Add Account.
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Toggle the option to do a Manual Setup or Additional Server Types, then click Next.
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Select IMAP (recommended) or POP, then click Next.
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Enter your name, email address and password. See more info about the details below.
Please ensure the box next to SPA (Secure Password Authentication) is not checked.
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Click on the More Settings button, then select the Outgoing Server tab.
Ensure the box next to My outgoing server (SMTP) requires authentication is checked, as well as the option to Use same settings as my incoming mail server.
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Click the Advanced tab.
The incoming mail server port number should be 995 for POP encrypted connections type SSL requires.
The outgoing server (SMTP) is 587.
The encrypted connections type should be None.
Click OK to proceed.
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Click Next. Outlook will test your current settings and determine if there is a connection to the server.
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Incoming Mail Server: mx.eastcoast.co.za
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Outgoing Mail server (SMTP): mx.eastcoast.co.za
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Incoming Port (POP): 995 SSL
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Outgoing Port (SMTP): 587
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Username: Your full email address
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Password: Your password
How do I set up my Exchange mailbox as POP or IMAP on Outlook?
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Open your Outlook account and click File, then click Add Account.
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Toggle the option to do a Manual Setup or Additional Server Types, then click Next.
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Select IMAP (recommended) or POP, then click Next.
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Enter your name, email address and password. See more info about the details below.
Please ensure the box next to SPA (Secure Password Authentication) is not checked.
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Click on the More Settings button, then select the Outgoing Server tab.
Ensure the box next to My outgoing server (SMTP) requires authentication is checked, as well as the option to Use same settings as my incoming mail server.
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Click the Advanced tab.
The incoming mail server port number should be 995/993 for POP/IMAP, encrypted connections type SSL requires.
The outgoing server (SMTP) is encrypted connections type should be STARTLS.
Click OK to proceed.
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Click Next.
Outlook will test your current settings and determine if there is a connection to the server.
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Incoming Mail Server: outlook.office365.com
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Outgoing Mail server (SMTP): smtp.office365.com
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Incoming Port (POP): 995
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Incoming Port (IMAP): 993
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Enable SSL
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Enable STARTLS
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Outgoing Port (SMTP): 587
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Username: Your full email address
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Password: Your password
What to do when not receiving email?
Unable to send out mail to a recipient?
Why can't I receive any email attachments?
If your mailbox is full of other email messages, and/or your storage space is only a few megabytes, it's possible that you won't be able to receive emails with an attachment.
Often if this problem is occurring the person sending the email should get a response back from your mail server indicating that your mailbox is full and/or has exceeded its allocated size.
The best way to solve this is to delete a few existing emails from the mail server.
Visit this website to log in to the mail server: mx.eastcoast.co.za
Alternatively, if you would prefer not to delete any emails, you might want to consider moving your mail provider over to Microsoft Office 365 which will give you more mailbox space. The Standard option comes with 50GB Mail Storage.
Even better, your email can be accessed online via any browser and also from any device.
If you’re still considering moving to Office 365, take advantage of a free trial: www.geekms.co.za/office-365
Internet
My internet isn't working!
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a yellow triangle on the internet icon of your Windows machine;
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your devices are no longer connecting to your Wi-Fi network, or your Wi-Fi network is no longer visible to your device;
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you might still be connected, but you are presented with an error when trying to access web pages or apps.
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Check the Network Status channel in our app. If there is a known issue that affects most or all of our connectivity customers, we'll post an update here. -
If a status update has not been posted in the channel above, DM us in the Contact Us conversation to find out whether there's a specific issue with your connectivity. -
If there has been no message posted, the problem may be isolated to you.
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Click on your desktop and press the Windows key + R. -
A dialog box will appear on the screen. -
Type in "cmd" and press the Enter key. -
A black box will appear. -
Type in "ipconfig/renew" and press the Enter key. -
After 60 seconds, check if the triangle is still there. -
This will renew your ipconfig.
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Chat with us in the app. -
Call us on 08 6000 GEEK. -
Email us at support@geekms.co.za
How can I use my internet browser more effectively?
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Press Alt+D or Ctrl+L to move the cursor into the address bar. -
Hold down the Ctrl key & press the + or - to increase & decrease the size of text. -
Ctrl+0 will reset the text. -
Press the backspace key or press Alt key + left arrow to go back a page. -
Press F5 or Ctrl+R to refresh or reload a web page. -
Press F11 to make the Internet browser screen full screen. -
Press F11 again to return to the normal view. -
Press Ctrl+B to open your Internet bookmarks. -
Press Ctrl+F to open the find box to search for text in the web page you are reading.
Do I have Fibre in my area?
Fibre is the latest and greatest in internet connectivity. It uses fibre optic cables which means it's fast, very fast and more stable which makes it super reliable. Because it doesnʼt use traditional copper cables it's also theft and weather resistant.
How can I check my Wi-Fi speed?
Here's how to check your internet connection speed.
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the number of users connected to the Wi-Fi network, -
and the speed of the connection from the Wi-Fi network to the internet.
Why is the ADSL light flashing on my router?
This might be a problem on the ADSL line and should be reported.
How do I delete Internet cookies?
Sometimes you might find that you aren’t able to access a website which utilises more memory. A quick solution would be to clear your cookies or cache data.
Cookies are bits of information that are stored locally in your browser by every website you visit, that simply help the page load faster the next time you visit that website.
If you use Microsoft Internet Explorer, go to 'Tools' (or the little cog icon in the top left), then go to 'Safety' and choose 'Delete browsing history...', you can then choose to delete your Internet cookies.
In Google Chrome, go to 'More Tools' and choose 'Clear browsing data'.
If you use Firefox you can go to 'History', then choose 'Clear recent history'.
Computers
Is it safe to turn off a Windows computer without performing a shut down?
Unless there is an issue that cannot be resolved, one should not simply press the power button or restart the computer while Windows is still running.
Can a virus damage computer hardware?
No. Computer viruses are software code designed to spread to computer files and other computers. They can delete or damage files and cause other problems with the data on the computer.
Therefore, if you're experiencing an issue with a hardware device such as your printer, video card, sound card, etc. it is not due to a virus.
If you're concerned about safeguarding the information stored on your computer, implementing an Antivirus solution will eliminate the chances of data loss and theft.
Feel free to chat to us about our Black Fog solution.
Support
Who do I speak to when I have an IT Support problem?
When you have an IT Support problem, we understand that you need it fixed quickly.
The first thing we do is make it easy for you to contact our support team.
Our mobile app is the quickest way to request support - especially if you are a regular client. Simply send us a direct message and we will get back to you asap.
Our support telephone number is reserved exclusively for our support clients. This allows you to cut through the clutter and get straight through to the engineers on the IT Support Helpdesk. Call us on 08 6000 4335, up until 10pm everyday.
And lastly, when you email us on support@geekms.co.za, your request is automatically logged directly into our support system which is monitored within normal office hours.
How soon can you send an IT Support engineer to my office?
Geek Managed Services provide both remote and onsite IT Support.
Remote IT Support is much faster for our customers. It allows our IT Support engineers to solve your problems quickly without the cost, delay and inconvenience of having a technician arrange to come to your office.
However, when you have an IT emergency that can’t be solved remotely, our engineers will come to your office and solve it for you as quickly as is possible.
To book a call-out, you can contact us via email or telephonically on 08 6000 4335.
Alternatively, consider booking a Geek at a time that suites your availability on our online booking calendar.
How long will it take to restore my network server if it fails?
Any network server can be recovered quickly provided a few simple steps have been proactively taken before the server fails.
Our Disaster Recovery and Backup service takes a special copy of your server called a server image. It copies everything on your server – operating system, configurations, settings, applications, and data. The image is taken every day after hours so that we always have an up-to-date copy.
We will monitor the image every day to ensure that it has run correctly. If there is a problem, we will fix it for you.
We can restore the server image onto your server within a matter of an hour – it just depends on how much data needs to be copied back on – there is no extra setup or rebuild time required.
If you’ve experienced a hardware failure, we will work with Dell or HP to get them onsite to fix it within the agreed SLA period. Thereafter we will proceed with the data restoration.
You can be sure we’ve taken the steps to make your recovery as fast as possible.
Our Premium SLA offering gives you the opportunity to take advantage of this and other useful first class services.
Cloud
What are cloud services?
These are services, software, applications or resources that are accessible via the internet from the cloud and cloud server providers.
Why should my business use Cloud services?
Are cloud services reliable and secure?
Most service providers maintain an uptime of 99.9% for their servers. Cloud service providers have several safeguards in place that help keep your connectivity reliable.
Can I use cloud services on my phone?
Yes, you can. Information is stored on cloud servers where this information can be synced across all your devices (laptop, tablet, mobile phones). You will be provided with login details to log into your account in order to sync your information.
How much do cloud services cost?
The costs for cloud services such as Office 365 can range from R74 to R229 ex VAT a month per user. Fixed costs such as website development could cost R3850 to R9500 ex VAT dependant on your unique business requirements.