MANAGED SERVICES
Geek Managed Services offers a range of services and solutions which are tailored and appropriate to each and every organisation's needs. Our solutions are underpinned by a real human approach and are designed to drive productivity and catalyse innovation throughout your organisation.
ON-SITE & REMOTE SUPPORT
Book a Geek to get an assistant on site. We also make use of dynamic software to share your screen and get you help with a minimal wait.
WORKSTATION MANAGEMENT
Get virtual assistance with Virtual Geek. No need to stress about monitoring your computer for updates and maintenance. Virtual geek checks all of your devices 24 hours a day, automatically alerting us to start working on your problems before they interrupt your work.
MOBILE DEVICE SUPPORT
We assist you to configure, update, organize and secure your devices. We help you have access to your business data from anywhere.
YOUR HUMAN TECHNOLOGY PARTNER
Our Geeks assist your users via phone, remote sessions or office visits.
PREPARE YOUR ORGANISATION FOR THE FUTURE
Our practical and flexible end-to-end solutions are delivered to industry best practices and standards that ensure your technology aligns with your business needs.
Whether you are looking to outsource your entire IT management or looking to co-source services that will complement and amplify your in-house expertise, we will deliver a service that addresses your challenges and enhances your business performance.
Providing excellent services is not only about technical assistance, it also requires a personable and friendly approach to ensure that every user is satisfied with the support they receive.
Our mission is to make technology as human as possible and empower our clients to utilize the power of innovative technology.
MANAGED SERVICES PACKAGES
Our excellent infrastructure also delivers exceptional customer service, and speedy response times – all this and more for an affordable subscription starting from R495 per user pm. Our Premium SLA offers tailored packages which can include the following services below:
BASIC SLA
PREMIUM SLA
Outsourced Geek
A full-time Geek who will personally attend to all your organisations IT requirements.
Cloud Services
Professional solutions and support by our Microsoft Certified team.
Remote Support
Remote and telephonic support - provided by our full time help desk.
Business Consulting
Cloud technology consulting to help define your cloud and digital strategy
Virtual Geek
Proactive maintenance and resource & health monitoring for your entire environment.
Infrastructure Support
Support from our highly skilled, for your on-premise and cloud environment
Offsite & Cloud Storage
Offsite and secure backup storage.
Cloud Server
IAAS solutions in the Cloud with backup and redundancy.
Supplier Management
Management of all related 3rd party suppliers/vendors on your behalf.
Connectivity
Primary and failover connectivity for your business.
Cyber Security
Services and solutions that ensure the best possible protection for your business.
IT SERVICE, INFRASTRUCTURE & CLOUD MANAGEMENT
We proactively monitor and manage our client’s environment and services to ensure that issues are spotted in advance, that capacity and change risk are professionally managed and that the IT experience meets our client’s exacting standards. Our proactive team focuses on ensuring your IT infrastructure is updated, secured and functioning efficiently. This service management ethos is consistent for both traditional, cloud and hybrid infrastructures and so, wherever you are on your journey to the cloud, you can be sure your business is stable, secure and efficient.
CONSISTENT, PREDICTABLE
& RELIABLE
In any business environment, uncertainty is challenging, especially when it comes to technology. Technology should just work, so the company’s most important asset, it’s people, can do their best work uninterrupted. Our proactive approach continuously monitors your IT systems and rapidly responds to alerts and trends, in order to mitigate problems before they occur. This means issues and outages are avoided, without end-users having ever realized. The result - increased productivity for your workforce.
MODERN-DAY SERVICE
We understand that customers need their issues addressed quickly, efficiently and professionally, therefore our service teams are focused on the whole customer service experience. We measure "fix and response" times as standard and we also measure our customer satisfaction on every interaction.
THIRD-PARTY MANAGEMENT
Our expertise can extend to all aspects of your organisation, to include services that third-party’s deliver such as applications, telephony, networks and print solutions. This approach simplifies your relationship with technology by appointing Geek Managed Services as your single point of contact for all your organisations technology needs.
