ON-SITE & REMOTE SUPPORT
Book a Geek to get an assistant on site. We also make use of dynamic software to share your screen and get you help with a minimal wait.
Get virtual assistance with Virtual Geek. No need to stress about monitoring your computer for updates and maintenance. Virtual Geek checks all of your devices 24 hours a day, automatically alerting us to start working on your problems before they interrupt your work.
MOBILE DEVICE SUPPORT
We assist you to configure, update, organize and secure your devices. We help you have access to your business data from anywhere.
PREPARE YOUR ORGANISATION FOR THE FUTURE
Our practical and flexible end-to-end solutions are delivered to industry best practices and standards that ensure your technology aligns with your business needs.
Whether you are looking to outsource your entire IT management or looking to co-source services that will complement and amplify your in-house expertise, we will deliver a service that addresses your challenges and enhances your business performance.
Providing excellent service is not only about technical assistance, it also requires a personable and friendly approach to ensure that every user is satisfied with the support they receive.
Our mission is to make technology as human as possible and empower our clients to utilize the power of innovative technology.
MANAGED SERVICE PACKAGES
Our excellent infrastructure also delivers exceptional customer service, and speedy response times – all this and more for an affordable subscription starting from R495 per user pm. Our Premium SLA offers tailored packages which can include the following services below:
PREMIUM MANAGED SERVICE
A full-time Geek who will personally attend to all your organisations IT requirements.
Professional solutions and support by our Microsoft Certified team.
Remote and telephonic support - provided by our full time help desk.
Cloud technology consulting to help define your cloud and digital strategy.
Proactive maintenance and resource & health monitoring for your entire environment.
Support from our highly skilled Geeks, for your on-premise and cloud environment.
Offsite & Cloud Storage
Offsite and secure backup storage.
IAAS solutions in the cloud with backup and redundancy.
Management of all related 3rd party suppliers/vendors on your behalf.
Primary and failover connectivity for your business.
Services and solutions that ensure the best possible protection for your business.
We understand that customers need their issues addressed quickly, efficiently and professionally, therefor our service teams are focused on the whole customer service experience. We measure "fix and response" times as standard and we also measure our customer satisfaction on every interaction.
Our expertise can extend to all aspects of your organisation, to include services that third-party’s deliver such as applications, telephony, networks and print solutions. This approach simplifies your relationship with technology by appointing Geek Managed Services as your single point of contact for all your organisations technology needs.