A look back at 2020

Welcome back to the office, and to a brand new year of possibilities!


We wanted to commence 2021 by thanking you for a great year of partnership. We could not have made it through without your trust and support in us – our ecosystem is deeply grateful.

In 2021, we wish you growth and success, and we are excited to be your tech partner as we all find our way to business as usual.

Last year, the pandemic brought some of the biggest challenges in the history of Geek Managed Services. From planning to choreography, diagnostics to solution-building, our team's human•tech•solved vision was put the test.

Thank you to our amazing team of frontline Geeks - Carl, Jarred, Markus, Paul, Niso, Nomfundo and Quinton - for meeting these challenges head-on!

To kick off the new year, we thought we’d take a quick look back and count our gains throughout a turbulent year.


- Kemlyn Pillay, Technical Sales Consultant

kemlyn@geekms.co.za

 
We brought your office to you

Moving your office into your home was nothing short of stressful. In 2020, we empowered 24 businesses to enable their team to work from home.


And as the lines between home and work became blurred, we took pride in providing support to the many professionals in the residential communities of Maytime SRA in Kloof and Cowies Hill Estate in Pinetown.


Bring us into your neighbourhood >


We connected you to your clients.

Being contactable at your day-to-day office number is crucial at times of business instability.

To get our clients connected to their customers when we all had to be away from our office landlines, we connected 3 companies and nearly 50 people to the outside world with Microsoft Teams Voice.

In addition, 4 of our clients were locked out of their on-premise accounting system while remote working. After moving their Pastel accounts onto a remotely accessible server with increased security, they were able to conduct their financial operations from the safety of their homes.


We adapted to your budget.

To try reduce the economic impact to many of our customers’ businesses, we conceptualised a new monthly service that is comprehensive enough to cover a company's daily tech service needs without breaking the bank.


This means that companies don't have to sacrifice productivity or safety while they work towards building for the future. And with various ‘per person per month’ price points, it's easy to start with what your budget allows.


Read about our Managed Services >


We protected your business.

In 2020, we began implementing a tech offering for an industry that is hardest hit by cyber threats – and infamously in need of digitisation. Legal firms in South Africa are targeted daily by opportunistic cybercriminals who easily intercept confidential documents and communications between the firm and its clients.


By building a solid foundation on Microsoft 365 so that emails and documents start benefitting from increased security, these vulnerable teams are primed to take advantage of the latest in industry-specific solutions.


We welcomed new Geeks.

We kick off 2021 with two new additions to our team. Say ‘hello’ to:

John Whipp who, through proactive monitoring of our infrastructure & integration of the latest advancements, ensures our hosting environment remains secure amidst a surge in cyber threats; and

Shane Sarkhot who joins us to offer services such as website design, e-commerce, or even helping to digitise your paper-based workflows.


We levelled up.

To make sure we were equipped with the latest knowledge and tools to solve the unprecedented challenges that 2020 would throw at our clients, we doubled down on our skilling and certification.

We achieved 8 certifications,

wrote 11 exams,

attended 20 online seminars,

and delivered 28 training sessions

- all culminating in 2 brand new Microsoft competencies!



"One of the most rewarding 2020 moments for me was teaching a client the skill of using a VPN to secure their home network. It was a realisation that working from home securely is a skill-set and, because we couldn't be there in person, our role was to teach our customers how to increase that technical skill."
- Quinton Trollip, Customer Support Specialist: Networking