Another month has flown by and we are well into the second half of 2020. I hope that you and your loved ones are finding a sense of stability and normality, and hopefully returning to a routine of some sort.
You may have noticed that, in keeping with our Human•Tech•Solved values, workshops are now being offered to you virtually - and for FREE!
Look out for our calendar of workshops to come very soon. Last month, we covered some cyber-security best practices and ways to ensure you stay protected even when connecting from outside your usual secure work environment.
In July, we will be bringing you information on the various Microsoft tools available to you - specifically using Teams as a unified communications tool for chats, meetings, and calls. With our businesses being forced to adapt to the change and to communicate and collaborate effectively, let us help empower you with the knowledge you need to pivot.
- Kemlyn Pillay, Geek-in-Chief
Take advantage of free knowledge sessions.
Introducing our Virtual Workshops
With brand new challenges sprung on us by the Covid crisis, our company - like many others - was forced to quickly adapt to different ways of working with each other and with our valued customers and communities.
Inspired to live up to the kind of support needed by businesses in a time like this, we harnessed the expertise of our team to bring you live and on-demand Virtual Workshops.
This week, we share how replacing your landline system with Microsoft Teams will keep your communications costs low & super-charge your remote team with powerful but easy collaboration abilities.
While these workshops are designed for a broad audience and are available for anyone to learn from (either clients or the general public), we encourage you to book us for private workshops for you or your team where we will workshop and provide insight into your individual needs.
If you'd like to get a taste of what you're in for, grab a cup of coffee and catch the recording of our first Virtual Workshop with Markus, Niso & Quinton.
Our team know that it's important for you to have the knowledge and ability on how to proactively keep your own tech environment secure.
Still unsure about the power of Teams?
Here's how we guaranteed business continuity during lockdown
After the presidential announcement that all South Africans would need to adhere to strict lockdown regulations, this office-bound company needed to transition to fully remote within a week.
An underlying factor in moving to Teams was one of ageing hardware. Instead of incurring significant capital expenditure to replace the PABX system plus more modern landlines for each employee, it was a much more cost-effective go-to all-in-one Cloud solution.
"We wanted to ensure the cloud voice system didn't just solve this problem, but also provide a better overall solution by integrating with the daily operational and collaboration tools used by immedia as part of their daily workflow."
- Niso Shabangu, Senior Systems Engineer
The major implication from a business continuity perspective was to be reachable by clients. The team needed to be able to answer their customer care and sales lines, route calls to individuals’ mobile phones, forward external calls to different individuals for escalations, and handle conference calling with multiple partners & clients - especially at a time when all meetings would become virtual.
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